• Utilizing a collaborative approach to work with University and community partners in order to provide an integrated service model and work with students to define their circle of care.

• Promoting a respectful, compassionate environment that recognizes the importance of human dignity.

• Following a student-centred approach by ensuring students guide their care and that services are tailored to meet their unique needs and goals.

• Offer accessible and timely services to students that meet their needs.

• Utilizing a strength-based, trauma-informed approach that recognizes that people are inherently good and every one comes with capabilities and experiences that are integral to their learning and development.

Patients/Clients are treated with respect, consideration, and dignity, and are provided with courteous, professional care without discrimination due to race, ethnicity, gender, sexual orientation, religion, or country of origin. 

Patients/Clients have the right:

• to select and/or change their health care provider.

• to receive care in an inclusive, safe and, welcoming environment

• to participate in decisions regarding their healthcare treatment; and to have their cultural beliefs and traditions respected in the treatment process.

• to have their personal health information treated in confidence

• to be addressed according to their preference 

• to accessible information regarding the scope and availability of services

• To provide useful feedback about services and policies

• To follow our cancellation policy and inform us if you are unable to attend your scheduled appointment the business day prior.

• To be on time for your scheduled appointment

• To treat others with courtesy and respect 

• To be an active participant in your care and discuss any difficulties or questions you might have about adhering to the treatment plan and/or following recommendations.

Prettie Residence

Monday 8:45am- 4:15pm

Tuesday 8:45am- 4:15pm

Wednesday 8:45am- 4:15pm

Thursday 8:45am- 3:15pm

Friday 8:45am- 4:15pm

Closed daily from 12-1pm

(807) 343-8361

Please note our phone lines are monitored in the hours below:

Mon, Tues, Weds, Fri- 9:00-4:15 

Thursday- 9:00-3:15 

health@lakeheadu.ca

Residence Building

OR 1015

Monday - Friday-8:30 am - 4:30 pm

(705) 330-4010 ext. 2116

Fax: (705) 326-9031

orluwell@lakeheadu.ca

Full-time and Part-time undergraduate and graduate students who have paid the appropriate ancillary fees are eligible to access Student Health and Wellness services. Learn more about Lakehead Ancillary Fees.

Eligible students typically have access to the services for the current academic year. Eligibility for services continues until the end of April. Students who are not registered for Spring/Summer courses but would like to continue to access services and are returning in the fall can do so by paying a small extension fee. 

In addition, when accessing our health services, eligible students must also provide proof of valid health insurance coverage. Examples of health insurance coverage are OHIP, other provincial health insurance plans, or the University Health insurance Plan (UHIP). Students must bring their student card and proof of valid health insurance coverage when booking an appointment or checking in for an appointment.

If you have questions about your eligibility: 

Thunder Bay- Contact us by calling (807) 343-8361 or visit the Centre in person. 

Orillia- Contact us by calling (705) 330-4010 ext. 2116 or visit the Centre in person.

Thunder Bay

If you need to cancel an appointment, please call us the business day prior by 4:00 pm so that we can open up that spot for someone else who may need it.

Out of respect for other students needing appointments and our practitioners’ time, if a patient does not show up for a scheduled appointment and does not provide any type of advanced notice, a no-show fee will be charged.  No-show fees are assigned by the physician and range from $30.00 - $140.00, depending on the type of appointment missed.  

You can cancel your appointment by calling 807-343-8361.

Orillia

If you need to cancel an appointment, please call us the business day prior by 4:00 pm so that we can open up that spot for someone else who may need it.

This statement provides a general description of Student Health and Wellness’s information practices.